[hidden]{display:none!important}body{margin:0}
/* Layout: presenter stage. Email | phone | operations, with a sticky narration bar that drives the story. */
:root{
  --bg:#F4F7FB; --surface:#FFFFFF; --surface-2:#F2F6FB; --ink:#172041; --muted:#5E6685; --line:#E2E7F0;
  --navy:#232C5F; --pf-side:#F8FAFD; --pf-main:#F4F7FB; --bar-bg:#FFFFFF; --bar-ink:#172041; --bar-muted:#5E6685; --bar-line:#E2E7F0; --bar-btn:#F2F6FB; --bar-accent:#1E7A73;
  --teal:#45B4AC; --teal-ink:#1E7A73; --teal-soft:#E4F5F3;
  --ok:#1E8A5A; --ok-soft:#E1F4EA; --warn:#B26A00; --warn-soft:#FDF0DA; --crit:#C23B3B; --crit-soft:#FBE4E4; --info:#3D5BB8; --info-soft:#EAF0FC;
  --wa-nav:#F6F6F6; --wa-nav-ink:#000000; --wa-sub:#8E8E93; --wa-blue:#007AFF; --wa-hair:#D1D1D6;
  --wa-wall:#EFEAE2; --wa-doodle:url("doodle-light.svg"); --wa-doodle-op:.06;
  --wa-in:#FFFFFF; --wa-out:#D9FDD3; --wa-text:#111B21; --wa-meta:#667781; --wa-read:#53BDEB;
  --wa-chip:#FFFFFF; --wa-chip-ink:#54656F; --wa-sys:#FFF5C4; --wa-sys-ink:#54656F; --wa-btn-ink:#027EB5;
  --wa-field:#FFFFFF; --wa-field-line:#D1D1D6; --wa-home:#000000; --wa-banner:rgba(246,246,246,.96); --wa-banner-ink:#000000; --wa-shadow:rgba(11,20,26,.13);
  --frame:#1D1F24; --frame-edge:#3A3D44;
  --f-display:"Instrument Serif", Georgia, "Times New Roman", serif;
  --f-body:"Inter", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  --f-mono:"IBM Plex Mono", ui-monospace, SFMono-Regular, Menlo, monospace;
  --f-ios:-apple-system, BlinkMacSystemFont, "SF Pro Text", "Helvetica Neue", "Inter", "Segoe UI", sans-serif;
  --r:12px;
}
@media (prefers-color-scheme: dark){ :root:not([data-theme="light"]){
  --bg:#0F1532; --surface:#172048; --surface-2:#1D2754; --ink:#ECEEF8; --muted:#A6ADCD; --line:#2B3668;
  --navy:#3A4790; --pf-side:#121A3E; --pf-main:#111939; --bar-bg:#1A2150; --bar-ink:#FFFFFF; --bar-muted:#C9CDE6; --bar-line:rgba(255,255,255,.14); --bar-btn:rgba(255,255,255,.08); --bar-accent:#A9DCD8;
  --teal-ink:#6FD0C8; --teal-soft:#16343A; --ok:#5CC995; --ok-soft:#173528; --warn:#E8A84A; --warn-soft:#3A2C14; --crit:#F07A7A; --crit-soft:#3E1E22; --info:#8EA8F2; --info-soft:#1F2A4F;
  --wa-nav:#1C1C1E; --wa-nav-ink:#FFFFFF; --wa-sub:#8E8E93; --wa-blue:#0A84FF; --wa-hair:#38383A;
  --wa-wall:#0B141A; --wa-doodle:url("doodle-dark.svg"); --wa-doodle-op:.05;
  --wa-in:#202C33; --wa-out:#005C4B; --wa-text:#E9EDEF; --wa-meta:rgba(233,237,239,.6); --wa-read:#53BDEB;
  --wa-chip:#182229; --wa-chip-ink:#8696A0; --wa-sys:#182229; --wa-sys-ink:#FFD279; --wa-btn-ink:#53BDEB;
  --wa-field:#2C2C2E; --wa-field-line:#3A3A3C; --wa-home:#FFFFFF; --wa-banner:rgba(44,44,46,.96); --wa-banner-ink:#FFFFFF; --wa-shadow:rgba(0,0,0,.3);
  --frame:#0A0B0E; --frame-edge:#2A2D35;
  color-scheme:dark }}
:root[data-theme="dark"]{
  --bg:#0F1532; --surface:#172048; --surface-2:#1D2754; --ink:#ECEEF8; --muted:#A6ADCD; --line:#2B3668;
  --navy:#3A4790; --pf-side:#121A3E; --pf-main:#111939; --bar-bg:#1A2150; --bar-ink:#FFFFFF; --bar-muted:#C9CDE6; --bar-line:rgba(255,255,255,.14); --bar-btn:rgba(255,255,255,.08); --bar-accent:#A9DCD8;
  --teal-ink:#6FD0C8; --teal-soft:#16343A; --ok:#5CC995; --ok-soft:#173528; --warn:#E8A84A; --warn-soft:#3A2C14; --crit:#F07A7A; --crit-soft:#3E1E22; --info:#8EA8F2; --info-soft:#1F2A4F;
  --wa-nav:#1C1C1E; --wa-nav-ink:#FFFFFF; --wa-sub:#8E8E93; --wa-blue:#0A84FF; --wa-hair:#38383A;
  --wa-wall:#0B141A; --wa-doodle:url("doodle-dark.svg"); --wa-doodle-op:.05;
  --wa-in:#202C33; --wa-out:#005C4B; --wa-text:#E9EDEF; --wa-meta:rgba(233,237,239,.6); --wa-read:#53BDEB;
  --wa-chip:#182229; --wa-chip-ink:#8696A0; --wa-sys:#182229; --wa-sys-ink:#FFD279; --wa-btn-ink:#53BDEB;
  --wa-field:#2C2C2E; --wa-field-line:#3A3A3C; --wa-home:#FFFFFF; --wa-banner:rgba(44,44,46,.96); --wa-banner-ink:#FFFFFF; --wa-shadow:rgba(0,0,0,.3);
  --frame:#0A0B0E; --frame-edge:#2A2D35;
  color-scheme:dark }
.logo-d{display:none}
@media (prefers-color-scheme: dark){ :root:not([data-theme="light"]) .logo-l{display:none} :root:not([data-theme="light"]) .logo-d{display:block} }
:root[data-theme="dark"] .logo-l{display:none} :root[data-theme="dark"] .logo-d{display:block}

*{box-sizing:border-box}
body{background:var(--bg);color:var(--ink);font-family:var(--f-body);font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased}
button{font:inherit;color:inherit;cursor:pointer}
button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,[tabindex]:focus-visible{outline:2px solid var(--teal);outline-offset:2px}
.mono{font-family:var(--f-mono);font-variant-numeric:tabular-nums}

/* Top bar */
.top{background:var(--bar-bg);color:var(--bar-ink);display:flex;align-items:center;gap:18px;padding:12px 20px;flex-wrap:wrap;border-bottom:1px solid var(--bar-line)}
.top img{height:30px;width:auto}
.top .sep{width:1px;height:28px;background:var(--bar-line)}
.top .name{display:flex;flex-direction:column;line-height:1.15}
.top .name b{font-family:var(--f-display);font-weight:400;font-size:24px;letter-spacing:.2px}
.top .name span{font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--bar-accent)}
.top .spacer{flex:1}
.clock{display:flex;align-items:center;gap:10px;background:var(--bar-btn);border:1px solid var(--bar-line);padding:6px 12px;border-radius:999px;font-size:13px}
.clock .dot{width:8px;height:8px;border-radius:50%;background:var(--teal);box-shadow:0 0 0 3px rgba(69,180,172,.25)}
.clock.ff{animation:pulse .5s ease-in-out 4}
@keyframes pulse{50%{background:rgba(69,180,172,.35)}}
.demo-tag{font-size:11px;color:var(--bar-muted);border:1px dashed var(--bar-line);padding:3px 8px;border-radius:6px}
.theme{display:flex;background:var(--bar-btn);border:1px solid var(--bar-line);border-radius:999px;padding:3px}
.theme button{border:0;background:transparent;color:var(--bar-muted);border-radius:999px;padding:5px 11px;font-size:12px;font-weight:600;display:flex;align-items:center;gap:6px}
.theme button[aria-pressed="true"]{background:var(--surface);color:var(--bar-ink);box-shadow:0 1px 3px rgba(10,16,50,.15)}

/* Stage */
.stage{display:grid;grid-template-columns:minmax(0,1fr) 372px minmax(0,1.15fr);gap:18px;padding:18px 20px 24px;align-items:start;max-width:1680px;margin:0 auto}
.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);min-width:0;display:flex;flex-direction:column;overflow:hidden}
.panel-h{display:flex;align-items:center;gap:8px;padding:12px 14px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.panel-h h2{margin:0;font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--muted);font-weight:600;margin-right:auto}
.tabs{display:flex;gap:4px;background:var(--surface-2);padding:3px;border-radius:9px;border:1px solid var(--line)}
.tab{border:0;background:transparent;padding:6px 10px;border-radius:7px;font-size:12.5px;font-weight:500;color:var(--muted);display:flex;align-items:center;gap:6px}
.tab[aria-selected="true"]{background:var(--surface);color:var(--ink);box-shadow:0 1px 2px rgba(10,16,50,.12)}
.count{background:var(--teal);color:#fff;font-size:10.5px;font-weight:700;border-radius:999px;padding:0 6px;line-height:16px}
.btn{border:1px solid var(--line);background:var(--surface);padding:7px 12px;border-radius:8px;font-size:12.5px;font-weight:600;display:inline-flex;align-items:center;gap:6px}
.btn:hover{border-color:var(--teal)}
.btn.primary{background:var(--teal);border-color:var(--teal);color:#06302C}
.btn.primary:hover{filter:brightness(1.05)}
.btn.ghost{border-color:transparent;background:transparent}

/* Mailbox */
.mailbox-meta{padding:8px 14px;font-size:12px;color:var(--muted);border-bottom:1px solid var(--line);display:flex;gap:6px;align-items:center}
.mail-list{list-style:none;margin:0;padding:0;max-height:620px;overflow:auto}
.mail{border-bottom:1px solid var(--line);padding:12px 14px 12px 26px;position:relative;cursor:pointer}
.mail:hover{background:var(--surface-2)}
.mail.unread::before{content:"";position:absolute;left:11px;top:18px;width:7px;height:7px;border-radius:50%;background:var(--info)}
.mail .row1{display:flex;gap:8px;align-items:baseline}
.mail .from{font-weight:600;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mail .time{font-size:11.5px;color:var(--muted)}
.mail .subj{font-size:13px;margin-top:2px}
.mail.unread .subj{font-weight:600}
.mail .snip{font-size:12.5px;color:var(--muted);margin-top:2px;display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;overflow:hidden}
.mail .tags{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}
.mail .body{white-space:pre-wrap;font-size:13px;margin-top:10px;padding:12px;border-radius:8px;background:var(--surface-2);border:1px solid var(--line)}
.triage{margin-top:10px;border:1px solid var(--teal);background:var(--teal-soft);border-radius:8px;padding:10px 12px;font-size:12.5px}
.triage h4{margin:0 0 6px;font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--teal-ink)}
.triage dl{display:grid;grid-template-columns:auto 1fr;gap:4px 12px;margin:0}
.triage dt{color:var(--muted)} .triage dd{margin:0}
.chip{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px;border:1px solid transparent;white-space:nowrap}
.chip.wa{background:var(--teal-soft);color:var(--teal-ink)}
.chip.filtered{background:var(--surface-2);color:var(--muted);border-color:var(--line)}
.chip.pending{background:var(--info-soft);color:var(--info)}
.chip.high{background:var(--crit-soft);color:var(--crit)}
.chip.normal{background:var(--info-soft);color:var(--info)}
.chip.via{background:var(--ok-soft);color:var(--ok)}
.chip.pii{background:var(--warn-soft);color:var(--warn)}
.spin{width:10px;height:10px;border-radius:50%;border:2px solid currentColor;border-right-color:transparent;animation:spin .8s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}

/* Composer */
.composer{padding:14px;display:grid;gap:10px}
.composer label{font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);font-weight:600;display:grid;gap:4px}
.composer input,.composer select,.composer textarea{font:inherit;font-size:13.5px;text-transform:none;letter-spacing:0;color:var(--ink);background:var(--surface-2);border:1px solid var(--line);border-radius:8px;padding:8px 10px;width:100%}
.composer textarea{min-height:120px;resize:vertical}
.presets{display:flex;gap:6px;flex-wrap:wrap}
.preset{border:1px dashed var(--line);background:transparent;border-radius:999px;padding:4px 10px;font-size:12px}
.preset:hover{border-color:var(--teal);color:var(--teal-ink)}
.composer .actions{display:flex;gap:8px;justify-content:flex-end}

/* Phone: iPhone frame + WhatsApp iOS */
.phone-col{display:flex;flex-direction:column;align-items:center;gap:10px;position:sticky;top:12px}
.phone-label{font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--muted);font-weight:600}
.phone{width:352px;max-width:100%;height:712px;background:var(--frame);border-radius:54px;padding:10px;position:relative;
  box-shadow:0 0 0 2px var(--frame-edge),0 40px 70px -35px rgba(12,16,48,.55)}
.phone::before{content:"";position:absolute;left:-3px;top:150px;width:3px;height:60px;border-radius:2px 0 0 2px;background:var(--frame-edge)}
.phone::after{content:"";position:absolute;right:-3px;top:190px;width:3px;height:90px;border-radius:0 2px 2px 0;background:var(--frame-edge)}
.screen{height:100%;border-radius:44px;overflow:hidden;background:var(--wa-wall);display:flex;flex-direction:column;position:relative;color:var(--wa-text);font-family:var(--f-ios);-webkit-font-smoothing:antialiased}
.island{position:absolute;top:10px;left:50%;transform:translateX(-50%);width:104px;height:30px;background:#000;border-radius:20px;z-index:8}
.sbar{display:flex;justify-content:space-between;align-items:center;padding:16px 26px 6px 34px;font-size:15px;font-weight:600;background:var(--wa-nav);color:var(--wa-nav-ink);letter-spacing:-.2px}
.sbar .ic{display:flex;gap:5px;align-items:center}
.sbar svg{display:block;fill:currentColor}
.wa-nav{background:var(--wa-nav);color:var(--wa-nav-ink);display:flex;align-items:center;gap:8px;padding:4px 12px 8px 6px;border-bottom:.5px solid var(--wa-hair);position:relative;z-index:2}
.wa-nav .back{display:flex;align-items:center;color:var(--wa-blue);font-size:15px;gap:0;padding-right:2px}
.wa-nav .back span{background:var(--wa-blue);color:#fff;border-radius:10px;font-size:12px;font-weight:600;min-width:20px;height:20px;display:grid;place-items:center;padding:0 6px;margin-left:-2px}
.wa-av{width:34px;height:34px;border-radius:50%;background:#0F5C55;color:#fff;display:grid;place-items:center;font-weight:700;font-size:12px;flex:none;letter-spacing:.3px}
.wa-nav .who{flex:1;min-width:0;line-height:1.15}
.wa-nav .who b{font-size:15px;font-weight:600;display:flex;align-items:center;gap:4px;min-width:0;letter-spacing:-.2px}
.wa-nav .who .nm{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.wa-nav .who b svg{flex:none}
.wa-nav .who span{font-size:12px;color:var(--wa-sub);display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.wa-nav .who span.typing{color:var(--wa-sub)}
.wa-nav .acts{display:flex;gap:16px;color:var(--wa-blue);align-items:center;flex:none}
.wa-nav svg{display:block}
.chatwrap{flex:1;position:relative;min-height:0}
.chatwrap::before{content:"";position:absolute;inset:0;background-image:var(--wa-doodle);background-size:180px 180px;opacity:var(--wa-doodle-op);pointer-events:none}
.chat{position:absolute;inset:0;overflow:auto;padding:8px 14px 8px;display:flex;flex-direction:column;gap:2px;scrollbar-width:none}
.chat::-webkit-scrollbar{display:none}
.chat>*{flex-shrink:0}
.daydiv{align-self:center;font-size:12px;font-weight:500;background:var(--wa-chip);color:var(--wa-chip-ink);padding:5px 12px;border-radius:8px;margin:6px 0 8px;box-shadow:0 1px .5px var(--wa-shadow)}
.sysmsg{align-self:center;max-width:88%;text-align:center;font-size:12px;line-height:1.35;background:var(--wa-sys);color:var(--wa-sys-ink);padding:6px 10px;border-radius:8px;margin:0 0 8px;box-shadow:0 1px .5px var(--wa-shadow)}
.sysmsg svg{vertical-align:-1px;margin-right:3px;fill:currentColor}
.msg{max-width:80%;padding:6px 8px 7px 9px;border-radius:8px;font-size:14.5px;line-height:19px;position:relative;box-shadow:0 1px .5px var(--wa-shadow);word-wrap:break-word;letter-spacing:-.1px;margin-top:2px}
.msg.first{margin-top:8px}
.msg.in{background:var(--wa-in);align-self:flex-start}
.msg.out{background:var(--wa-out);align-self:flex-end}
.msg.in.first{border-top-left-radius:0}
.msg.out.first{border-top-right-radius:0}
.msg.in.first::before,.msg.out.first::before{content:"";position:absolute;top:0;width:8px;height:13px}
.msg.in.first::before{left:-8px;background:var(--wa-in);clip-path:polygon(0 0,100% 0,100% 100%)}
.msg.out.first::before{right:-8px;background:var(--wa-out);clip-path:polygon(0 0,100% 0,0 100%)}
.msg .sp{display:inline-block;width:46px;height:1px}
.msg.out .sp{width:64px}
.msg .meta{position:absolute;right:7px;bottom:4px;display:flex;align-items:center;gap:3px;font-size:11px;line-height:1;color:var(--wa-meta)}
.msg.out .meta{color:var(--wa-meta)}
.tick{width:16px;height:11px;display:block}
.tick.read{color:var(--wa-read)}
.wa-b{font-weight:600}
/* template = body bubble + attached buttons */
.tplgrp{align-self:flex-start;max-width:82%;width:82%;display:flex;flex-direction:column;gap:2px;margin-top:8px}
.tplgrp .msg{max-width:100%;margin:0}
.tplgrp .msg.tbody{border-bottom-left-radius:2px;border-bottom-right-radius:2px}
.tplgrp .hd{font-weight:600;margin-bottom:3px}
.tplgrp .ft{font-size:12.5px;color:var(--wa-meta);margin-top:5px}
.tbtn{background:var(--wa-in);color:var(--wa-btn-ink);border:0;border-radius:2px;padding:10px 8px;font-size:14.5px;font-weight:500;display:flex;align-items:center;justify-content:center;gap:7px;box-shadow:0 1px .5px var(--wa-shadow);font-family:var(--f-ios);letter-spacing:-.1px}
.tbtn:last-child{border-bottom-left-radius:8px;border-bottom-right-radius:8px}
.tbtn svg{flex:none;fill:currentColor}
.tbtn:active{filter:brightness(.96)}
.tbtn.hint{animation:hint 1.4s ease-in-out infinite}
@keyframes hint{50%{box-shadow:0 0 0 2px var(--teal),0 1px .5px var(--wa-shadow)}}
/* voice note */
.voice{display:grid;grid-template-columns:auto 1fr auto;grid-template-rows:auto auto;align-items:center;column-gap:8px;width:236px;padding:2px 0 0}
.voice .play{width:26px;height:26px;border:0;background:transparent;color:var(--wa-meta);display:grid;place-items:center;padding:0}
.voice .wave{display:flex;align-items:center;gap:2px;height:28px;position:relative}
.voice .wave i{display:block;width:2.5px;border-radius:2px;background:var(--wa-meta);opacity:.55}
.voice .wave i.on{opacity:1;background:var(--wa-read)}
.voice .vav{grid-row:1 / span 2;grid-column:3;position:relative;width:40px;height:40px;border-radius:50%;background:#9AA7B0;color:#fff;display:grid;place-items:center;font-size:13px;font-weight:600}
.voice .vav b{position:absolute;left:-5px;bottom:-1px;color:var(--wa-read);display:block;line-height:0}
.voice .vav b svg{width:11px;height:14px}
.voice .dur{grid-column:2;grid-row:2;font-size:11px;color:var(--wa-meta);font-variant-numeric:tabular-nums;margin-top:-2px}
.voice .play{grid-row:1}
.transcript{font-size:13.5px;line-height:18px;padding:5px 2px 2px;border-top:.5px solid rgba(127,140,150,.3);margin-top:6px}
.transcript .tlbl{display:block;font-size:11.5px;color:var(--wa-meta);margin-bottom:1px}
/* input bar */
.wa-in{background:var(--wa-nav);border-top:.5px solid var(--wa-hair);display:flex;gap:10px;align-items:center;padding:7px 12px 30px;position:relative;z-index:2}
.wa-in .ib{border:0;background:transparent;color:var(--wa-blue);padding:0;display:grid;place-items:center;flex:none}
.wa-in .ib svg{fill:currentColor;display:block}
.wa-in .field{flex:1;min-width:0;display:flex;align-items:center;background:var(--wa-field);border:.5px solid var(--wa-field-line);border-radius:18px;padding:0 8px 0 12px;height:34px}
.wa-in input{flex:1;min-width:0;border:0;background:transparent;font:inherit;font-family:var(--f-ios);font-size:15px;color:var(--wa-text);outline:none}
.wa-in input::placeholder{color:var(--wa-sub)}
.wa-in .send{width:32px;height:32px;border-radius:50%;background:#25D366;color:#fff}
.wa-in .rec{display:none;flex:1;align-items:center;gap:10px;font-size:15px;color:var(--wa-text);height:34px}
.wa-in .rec .rdot{width:10px;height:10px;border-radius:50%;background:#FF3B30;animation:pulse2 1s infinite}
.wa-in .rec .slide{margin-left:auto;color:var(--wa-sub);font-size:14px}
.wa-in.recording .rec{display:flex}
.wa-in.recording .field,.wa-in.recording .plus,.wa-in.recording .cam{display:none}
.wa-in .micbig{display:none;width:44px;height:44px;border-radius:50%;background:var(--wa-blue);color:#fff;margin:-6px -4px -6px 0}
.wa-in.recording .micbig{display:grid}
.wa-in.recording .mic{display:none}
.wa-in .send{display:none}
.wa-in.has-text .send{display:grid}
.wa-in.has-text .cam,.wa-in.has-text .mic{display:none}
@keyframes pulse2{50%{opacity:.3}}
.homebar{position:absolute;bottom:8px;left:50%;transform:translateX(-50%);width:124px;height:5px;border-radius:3px;background:var(--wa-home);z-index:9;opacity:.9}
/* iOS notification banner */
.notif{position:absolute;top:56px;left:18px;right:18px;background:var(--wa-banner);color:var(--wa-banner-ink);border-radius:22px;padding:11px 13px;box-shadow:0 12px 34px rgba(0,0,0,.28);z-index:10;display:flex;gap:10px;align-items:center;animation:drop 3.2s ease forwards;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);font-family:var(--f-ios)}
.notif .appic{width:38px;height:38px;border-radius:9px;background:#25D366;display:grid;place-items:center;flex:none}
.notif .tx{flex:1;min-width:0;line-height:1.25}
.notif .r1{display:flex;justify-content:space-between;gap:8px}
.notif b{font-size:14px;font-weight:600}
.notif small{font-size:12.5px;opacity:.55}
.notif p{margin:0;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
@keyframes drop{0%{transform:translateY(-130%);opacity:0}10%,82%{transform:none;opacity:1}100%{transform:translateY(-130%);opacity:0}}
/* in-app browser sheet for the secure email */
.viewer{position:absolute;inset:0;background:var(--wa-nav);color:var(--wa-nav-ink);z-index:7;display:flex;flex-direction:column;animation:up .32s cubic-bezier(.2,.8,.2,1);font-family:var(--f-ios)}
@keyframes up{from{transform:translateY(100%)}}
.viewer .vh{padding:50px 14px 8px;display:grid;grid-template-columns:60px 1fr 60px;align-items:center;border-bottom:.5px solid var(--wa-hair)}
.viewer .vh button{border:0;background:transparent;color:var(--wa-blue);font-size:15.5px;font-weight:600;padding:0;text-align:left;font-family:var(--f-ios)}
.viewer .url{text-align:center;line-height:1.2}
.viewer .url b{font-size:13px;font-weight:600;display:flex;align-items:center;justify-content:center;gap:4px}
.viewer .url small{font-size:11px;color:var(--wa-sub)}
.viewer .page{flex:1;overflow:auto;background:var(--surface);color:var(--ink);font-family:var(--f-body)}
.viewer .pbrand{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-bottom:1px solid var(--line)}
.viewer .pbrand img{height:20px;width:auto}
.viewer .pbrand span{font-size:11px;color:var(--teal-ink);font-weight:600;display:flex;gap:5px;align-items:center}
.viewer .vb{padding:16px;font-size:13.5px}
.viewer .vb h3{font-size:16px;margin:0 0 6px;line-height:1.3}
.viewer .vb .hdr{font-size:12px;color:var(--muted);margin-bottom:14px}
.viewer .vb p{white-space:pre-wrap;margin:0;line-height:1.5}
.viewer .vb .audit{margin-top:16px;font-size:11.5px;color:var(--muted);border-top:1px dashed var(--line);padding-top:10px}
.viewer .vfoot{height:34px;background:var(--wa-nav);border-top:.5px solid var(--wa-hair)}

/* Spotlight: dim what the current step is not about */
.stage>section{transition:opacity .4s ease,filter .4s ease}
.stage.spot>section:not(.focus){opacity:.38;filter:saturate(.5)}
.stage.spot>section.focus .panel-h h2,.stage.spot>section.focus.phone-col .phone-label{color:var(--teal-ink)}
.zn{display:inline-grid;place-items:center;width:20px;height:20px;border-radius:50%;background:var(--navy);color:#fff;font-size:11px;font-weight:700;margin-right:8px;letter-spacing:0;vertical-align:1px}
.stage.spot>section.focus .zn{background:var(--teal);color:#06302C}
.orig{font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--muted);font-weight:600;margin-top:12px}
/* Manager platform (browser window) */
.ops-col{display:flex;flex-direction:column;gap:10px;min-width:0}
.zone-label{font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--muted);font-weight:600;text-align:center}
.stage.spot>section.focus .zone-label{color:var(--teal-ink)}
.win{border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--surface);box-shadow:0 24px 50px -30px rgba(23,32,65,.35);min-width:0}
.chrome{display:flex;align-items:center;gap:12px;padding:8px 12px;background:var(--surface-2);border-bottom:1px solid var(--line)}
.chrome .tl{display:flex;gap:6px;flex:none}
.chrome .tl i{width:11px;height:11px;border-radius:50%;display:block}
.chrome .url{flex:1;min-width:0;max-width:380px;margin:0 auto;background:var(--surface);border:1px solid var(--line);border-radius:7px;padding:4px 10px;font-size:12px;color:var(--muted);display:flex;gap:6px;align-items:center;justify-content:center;white-space:nowrap;overflow:hidden}
.chrome .url svg{flex:none;fill:currentColor}
.chrome .xbtn{flex:none;border:1px solid var(--line);background:var(--surface);border-radius:7px;padding:4px 9px;font-size:11.5px;font-weight:600;color:var(--ink);display:flex;gap:5px;align-items:center}
.chrome .xbtn:hover{border-color:var(--teal)}
.app{display:grid;grid-template-columns:56px minmax(0,1fr);min-height:660px}
.app.full{grid-template-columns:216px minmax(0,1fr);min-height:100%}
.side{background:var(--pf-side);border-right:1px solid var(--line);padding:12px 8px;display:flex;flex-direction:column;gap:2px}
.side .brand{display:flex;align-items:center;gap:8px;padding:2px 6px 12px;min-height:38px}
.side .brand .mk{width:28px;height:28px;border-radius:8px;background:var(--navy);color:#fff;display:grid;place-items:center;font-size:11px;font-weight:700;flex:none}
.side .brand b{font-size:13.5px;line-height:1.1}
.side .brand small{display:block;font-size:11px;color:var(--muted);font-weight:500}
.side .nb{display:flex;align-items:center;gap:10px;border:0;background:transparent;padding:8px 9px;border-radius:8px;color:var(--muted);font-size:13px;font-weight:500;width:100%;text-align:left;position:relative}
.side .nb:hover{background:var(--surface-2);color:var(--ink)}
.side .nb.on{background:var(--teal-soft);color:var(--teal-ink);font-weight:600}
.side .nb svg{flex:none;stroke:currentColor;fill:none}
.side .nb .bd{margin-left:auto;background:var(--crit);color:#fff;font-size:10.5px;font-weight:700;border-radius:999px;padding:0 6px;line-height:17px}
.app:not(.full) .side .lbl,.app:not(.full) .side .brand .bt{display:none}
.app:not(.full) .side .nb{justify-content:center;padding:9px 0}
.app:not(.full) .side .nb .bd{position:absolute;top:3px;right:5px;margin:0;padding:0 4px;line-height:14px;font-size:9.5px}
.app:not(.full) .side .brand{justify-content:center;padding:2px 0 12px}
.side .me{margin-top:auto;display:flex;align-items:center;gap:8px;padding:8px 6px 2px;border-top:1px solid var(--line)}
.app:not(.full) .side .me .lbl{display:none}
.av{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;font-size:11px;font-weight:700;color:#fff;flex:none}
.av.a1{background:#1E8C84}.av.a2{background:#4F5FB8}.av.a3{background:#C27A1A}.av.km{background:var(--navy)}
.me b{font-size:12.5px;display:block;line-height:1.15}.me small{font-size:11px;color:var(--muted)}
.pmain{background:var(--pf-main);min-width:0;display:flex;flex-direction:column}
.mtop{display:flex;align-items:center;gap:10px;padding:10px 16px;border-bottom:1px solid var(--line);background:var(--surface)}
.mtop .crumb{font-size:12.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.mtop .crumb b{color:var(--ink);font-weight:600}
.mtop .search{margin-left:auto;display:flex;align-items:center;gap:6px;background:var(--surface-2);border:1px solid var(--line);border-radius:8px;padding:5px 10px;font-size:12px;color:var(--muted);min-width:0}
.mtop .search svg{stroke:currentColor;fill:none;flex:none}
.mtop .bell{position:relative;color:var(--muted);display:grid;place-items:center;flex:none}
.mtop .bell svg{stroke:currentColor;fill:none}
.mtop .bell i{position:absolute;top:-3px;right:-4px;width:8px;height:8px;border-radius:50%;background:var(--crit);border:2px solid var(--surface)}
.app:not(.full) .mtop .search{display:none}
.app:not(.full) .mtop .bell{margin-left:auto}
.pg{padding:16px;display:grid;gap:14px;align-content:start}
.phd{display:flex;align-items:flex-end;gap:12px;flex-wrap:wrap}
.phd h1{font-size:19px;margin:0;font-weight:600;letter-spacing:-.2px}
.phd p{margin:2px 0 0;font-size:12.5px;color:var(--muted)}
.seg{margin-left:auto;display:flex;background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:2px}
.seg span{font-size:12px;padding:4px 10px;border-radius:6px;color:var(--muted);font-weight:500}
.seg span.on{background:var(--surface-2);color:var(--ink);font-weight:600}
.pcard{background:var(--surface);border:1px solid var(--line);border-radius:10px;min-width:0}
.pcard>h2{margin:0;padding:12px 14px 0;font-size:13px;font-weight:600;display:flex;align-items:center;gap:8px}
.pcard>h2 small{font-weight:500;color:var(--muted);font-size:12px;margin-left:auto}
.kc4{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}
.app:not(.full) .kc4{grid-template-columns:repeat(2,minmax(0,1fr))}
.kc{padding:12px 14px;display:grid;gap:2px;transition:box-shadow .5s}
.kc .k{font-size:12px;color:var(--muted);font-weight:500}
.kc .v{font-size:24px;font-weight:600;letter-spacing:-.4px;font-variant-numeric:tabular-nums;line-height:1.2}
.kc .s{font-size:11.5px;color:var(--muted)}
.kc svg{margin-top:6px;width:100%;height:30px;display:block;overflow:visible}
.glowing .kc{box-shadow:0 0 0 2px var(--teal)}
.attn{border-color:var(--crit)}
.attn>h2 .dot{width:8px;height:8px;border-radius:50%;background:var(--crit);box-shadow:0 0 0 3px var(--crit-soft)}
.arow{display:grid;grid-template-columns:auto minmax(0,1fr);gap:10px;padding:12px 14px}
.arow+.arow{border-top:1px solid var(--line)}
.arow .at{font-size:13px}
.arow .at b{font-weight:600}
.arow .am{display:flex;gap:6px;flex-wrap:wrap;margin-top:6px}
.pill{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px;background:var(--surface-2);color:var(--muted);border:1px solid var(--line)}
.pill.ok{background:var(--ok-soft);color:var(--ok);border-color:transparent}
.pill.bad{background:var(--crit-soft);color:var(--crit);border-color:transparent}
.pill.warn{background:var(--warn-soft);color:var(--warn);border-color:transparent}
.waprev{margin-top:10px;background:var(--wa-wall);border-radius:10px;padding:10px 12px 12px;font-family:var(--f-ios);color:var(--wa-text)}
.waprev .wph{font-size:11px;color:var(--wa-meta);margin:0 0 6px;font-family:var(--f-body);display:flex;gap:6px;align-items:center}
.waprev .tplgrp{width:100%;max-width:330px;margin:0}
.waprev .tbtn{cursor:default}
.empty-ok{padding:12px 14px;font-size:12.5px;color:var(--muted);display:flex;gap:8px;align-items:center}
.pgrid{display:grid;grid-template-columns:minmax(0,1fr);gap:14px}
.app.full .pgrid{grid-template-columns:minmax(0,1.7fr) minmax(280px,1fr)}
.pcol{display:grid;gap:14px;align-content:start;min-width:0}
.pt{width:100%;border-collapse:collapse;font-size:12.5px;min-width:0}
.pt th{padding:10px 14px 8px}
.pt td{padding:9px 14px}
.pt .who{display:flex;align-items:center;gap:8px;white-space:nowrap}
.pt .who .av{width:24px;height:24px;font-size:10px}
.app:not(.full) .pt .hide-c{display:none}
.st.reminded{color:var(--warn);background:var(--warn-soft)}
.alist{display:grid}
.alist .ar{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:center;padding:10px 14px}
.alist .ar+.ar{border-top:1px solid var(--line)}
.alist .ar b{font-size:13px;display:block;line-height:1.2}
.alist .ar small{font-size:11.5px;color:var(--muted)}
.bars{display:flex;align-items:flex-end;gap:14px;height:120px;padding:14px 14px 0}
.bars .col{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px;height:100%;justify-content:flex-end}
.bars .pair{display:flex;gap:3px;align-items:flex-end;height:86px}
.bars .pair i{display:block;width:12px;border-radius:3px 3px 0 0;background:var(--teal)}
.bars .pair i.o{background:var(--navy)}
.bars .col span{font-size:11px;color:var(--muted);font-variant-numeric:tabular-nums}
.legend{display:flex;gap:14px;padding:8px 14px 12px;font-size:11.5px;color:var(--muted)}
.legend i{display:inline-block;width:9px;height:9px;border-radius:2px;margin-right:5px;vertical-align:-1px}
.ladder{list-style:none;margin:0;padding:12px 14px 14px;display:grid;gap:0}
.ladder li{display:grid;grid-template-columns:56px 1fr;gap:10px;position:relative;padding-bottom:12px;font-size:12.5px}
.ladder li:not(:last-child)::after{content:"";position:absolute;left:27px;top:24px;bottom:0;width:2px;background:var(--line)}
.ladder .tm{font-size:11px;font-weight:700;background:var(--surface-2);border:1px solid var(--line);border-radius:999px;text-align:center;height:22px;line-height:20px;font-variant-numeric:tabular-nums}
.ladder b{display:block;font-size:13px}
.ladder span{color:var(--muted)}
.pfmodal{position:fixed;inset:0;z-index:18;background:rgba(12,18,44,.6);padding:20px 24px 128px;display:flex;justify-content:center;animation:fadein .3s ease both}
.pfmodal>.win{animation:rise .35s cubic-bezier(.2,.8,.2,1) both}
@keyframes rise{from{transform:translateY(14px) scale(.985);opacity:0}}
.pfmodal.settled,.pfmodal.settled>.win{animation:none}
.pfmodal .win{width:100%;max-width:1440px;display:flex;flex-direction:column;height:100%}
.pfmodal .app{flex:1;overflow:auto;min-height:0}
@keyframes fadein{from{opacity:0}}
@media (max-width:820px){.pfmodal{padding:10px 10px 150px}.app.full{grid-template-columns:56px minmax(0,1fr)}.app.full .side .lbl,.app.full .side .brand .bt{display:none}.app.full .kc4{grid-template-columns:repeat(2,minmax(0,1fr))}}
/* draft message */
.dmeta{font-size:13px;color:var(--wa-meta);margin-top:2px;line-height:17px}
.dq{border-left:3px solid #25D366;background:rgba(127,140,150,.09);padding:6px 9px;border-radius:3px 6px 6px 3px;white-space:pre-wrap;font-size:13.5px;line-height:18px;margin-top:7px}
.tplgrp.done .tbtn{opacity:.45;pointer-events:none}

/* Act picker */
.actchips{display:flex;gap:6px;flex-wrap:wrap}
.actchips button{border:1px solid var(--bar-line);background:var(--bar-btn);color:var(--bar-muted);border-radius:999px;padding:3px 10px;font-size:11.5px;font-weight:600;letter-spacing:0;text-transform:none;display:flex;gap:6px;align-items:center}
.actchips button b{font-weight:700;color:var(--bar-accent)}
.actchips button.on{background:var(--teal);border-color:var(--teal);color:#06302C}
.actchips button.on b{color:#06302C}
.actchips button:hover{border-color:var(--teal)}
.stepno{font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--bar-muted);font-weight:600}
.dots button.actstart{margin-left:7px}
.presenter .eyebrow{flex-wrap:wrap;row-gap:8px}
.dots{flex-wrap:wrap;row-gap:4px}
@media (max-width:820px){.dots{display:none}}
/* Leads + circulars pages */
.funnel{display:grid;gap:8px;padding:12px 14px 14px}
.fr{display:grid;grid-template-columns:132px minmax(0,1fr) 74px;gap:10px;align-items:center;font-size:12.5px}
.fr .fl{color:var(--muted)}
.fr .fb{height:22px;border-radius:5px;background:var(--surface-2);overflow:hidden}
.fr .fb i{display:block;height:100%;background:var(--teal);border-radius:5px;transition:width .6s}
.fr:last-child .fb i{background:var(--ok)}
.fr .fv{text-align:right;font-variant-numeric:tabular-nums;font-weight:600}
.fr .fv small{font-weight:500;color:var(--muted);margin-left:4px}
.app:not(.full) .fr{grid-template-columns:96px minmax(0,1fr) 64px}
.pill.info{background:var(--info-soft);color:var(--info);border-color:transparent}
.pill.new{animation:enter .5s ease}
.cstats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:1px;background:var(--line);border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin-top:12px}
.cstats div{background:var(--surface);padding:10px 14px}
.cstats span{display:block;font-size:11.5px;color:var(--muted)}
.cstats b{font-size:20px;font-weight:600;font-variant-numeric:tabular-nums;letter-spacing:-.3px}
.cstats b.ok{color:var(--ok)}
.cbar{margin:14px;height:12px;border-radius:6px;background:var(--surface-2);overflow:hidden;display:flex}
.cbar i{display:block;height:100%}
.cbar .a{background:var(--ok)}.cbar .r{background:var(--teal);opacity:.45}
.csteps{display:flex;flex-wrap:wrap;gap:6px;padding:0 14px 14px}
.brow{display:grid;grid-template-columns:96px 46px minmax(0,1fr) 40px;gap:10px;align-items:center;padding:7px 14px;font-size:12.5px}
.brow+.brow{border-top:1px solid var(--line)}
.brow .bb{height:8px;border-radius:4px;background:var(--surface-2);overflow:hidden}
.brow .bb i{display:block;height:100%;background:var(--ok);border-radius:4px}
.brow .n{color:var(--muted);font-variant-numeric:tabular-nums}
.brow .pc{text-align:right;font-weight:600;font-variant-numeric:tabular-nums}
.brow.hd{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.08em;font-weight:600}
.xbtn2{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:6px 12px;font-size:12.5px;font-weight:600;color:var(--ink);display:inline-flex;gap:6px;align-items:center;margin-left:auto}
.xbtn2:hover{border-color:var(--teal)}
.crmrow{display:grid;grid-template-columns:auto 1fr;gap:1px 10px;font-size:13.5px;line-height:19px;margin-top:4px}
.crmrow span{color:var(--wa-meta)}

/* Ops / dashboard */
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:1px;background:var(--line);border-bottom:1px solid var(--line)}
.kpi{background:var(--surface);padding:12px 14px;transition:background .6s}
.kpi .k{font-size:10.5px;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);font-weight:600}
.kpi .v{font-family:var(--f-display);font-size:32px;line-height:1.1;margin-top:2px;font-variant-numeric:tabular-nums}
.kpi .s{font-size:11.5px;color:var(--muted)}
.kpis.glow .kpi{background:var(--teal-soft)}
.escal{margin:12px 14px 0;border:1px solid var(--crit);background:var(--crit-soft);border-radius:10px;padding:10px 12px;display:grid;gap:4px;font-size:12.5px}
.escal b{color:var(--crit)}
.tablewrap{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:12.5px;min-width:520px}
th{text-align:left;font-size:10.5px;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);font-weight:600;padding:12px 14px 8px;border-bottom:1px solid var(--line)}
td{padding:9px 14px;border-bottom:1px solid var(--line);vertical-align:top}
tr.r{cursor:pointer} tr.r:hover td{background:var(--surface-2)}
td.subj{max-width:260px}
td.subj div{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
td.subj small{color:var(--muted);display:block}
.st{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:600;padding:2px 9px;border-radius:999px}
.st::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.st.ignored{color:var(--muted);background:var(--surface-2)}
.st.sent,.st.delivered{color:var(--info);background:var(--info-soft)}
.st.read{color:var(--teal-ink);background:var(--teal-soft)}
.st.acknowledged,.st.replied{color:var(--ok);background:var(--ok-soft)}
.st.escalated{color:var(--crit);background:var(--crit-soft)}
.st.received{color:var(--warn);background:var(--warn-soft)}
.timeline{list-style:none;margin:0;padding:4px 0 6px;display:grid;gap:6px}
.timeline li{display:grid;grid-template-columns:48px 1fr;gap:10px;font-size:12px}
.timeline .t{color:var(--muted)}
tr.detail td{background:var(--surface-2)}
.enter{animation:enter .5s ease both}
@keyframes enter{from{opacity:.0;transform:translateY(-6px)}}
.flash td{animation:flash 1.6s ease}
@keyframes flash{0%,40%{background:var(--teal-soft)}}

/* How it works */
.how{padding:16px;display:grid;gap:18px}
.how h3{margin:0 0 8px;font-family:var(--f-display);font-weight:400;font-size:22px}
.flow{list-style:none;margin:0;padding:0;display:grid;gap:0}
.flow li{display:grid;grid-template-columns:28px 1fr;gap:12px;position:relative;padding-bottom:14px}
.flow li:not(:last-child)::after{content:"";position:absolute;left:13px;top:28px;bottom:2px;width:2px;background:var(--line)}
.flow .n{width:28px;height:28px;border-radius:50%;background:var(--navy);color:#fff;display:grid;place-items:center;font-size:12px;font-weight:700}
.flow b{display:block;font-size:13.5px}
.flow span{color:var(--muted);font-size:12.5px}
.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.box{border:1px solid var(--line);border-radius:10px;padding:12px;background:var(--surface-2)}
.box b{display:block;font-size:13px;margin-bottom:3px}
.box span{font-size:12.5px;color:var(--muted)}
.plan{display:grid;gap:8px}
.plan div{display:grid;grid-template-columns:86px 1fr;gap:10px;font-size:12.5px}
.plan b{color:var(--teal-ink)}

/* Presenter */
.presenter{position:sticky;bottom:0;z-index:20;background:var(--bar-bg);color:var(--bar-ink);padding:12px 20px calc(12px + env(safe-area-inset-bottom,0px));display:flex;gap:18px;align-items:center;flex-wrap:wrap;border-top:3px solid var(--teal);box-shadow:0 -8px 24px -12px rgba(23,32,65,.18)}
.presenter .stepinfo{min-width:0;flex:1 1 420px;display:grid;gap:3px}
.presenter .eyebrow{font-size:10.5px;letter-spacing:.14em;text-transform:uppercase;color:var(--bar-accent);display:flex;gap:10px;align-items:center;font-weight:600}
.presenter h3{margin:0;font-family:var(--f-display);font-weight:400;font-size:24px;line-height:1.1;text-wrap:balance}
.presenter p{margin:0;font-size:13.5px;color:var(--bar-muted);max-width:95ch}
.dots{display:flex;gap:5px}
.dots button{width:14px;height:6px;border-radius:3px;border:0;background:var(--bar-line);padding:0}
.dots button.on{background:var(--teal)}
.dots button.done{background:rgba(69,180,172,.55)}
.pctrl{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.pctrl .btn{background:var(--bar-btn);border-color:var(--bar-line);color:var(--bar-ink)}
.pctrl .btn:hover{border-color:var(--teal)}
.pctrl .btn:disabled{opacity:.4;cursor:default}
.pctrl .btn.primary{background:var(--teal);border-color:var(--teal);color:#06302C}
.kbd{font-size:11px;color:var(--bar-muted)}

.toast{position:fixed;right:20px;bottom:120px;z-index:30;background:var(--surface);color:var(--ink);border:1px solid var(--line);border-left:4px solid var(--teal);border-radius:10px;padding:10px 14px;box-shadow:0 12px 30px rgba(10,16,50,.2);font-size:13px;max-width:340px;animation:enter .3s ease}
.toast.crit{border-left-color:var(--crit)}

@media (max-width:1240px){
  .stage{grid-template-columns:minmax(0,1fr) 372px}
  .ops-col{grid-column:1 / -1}
}
@media (max-width:820px){
  .stage{grid-template-columns:minmax(0,1fr);padding-inline:16px}
  .phone-col{position:static;order:-1}
  .top{padding-inline:16px}
  .presenter{padding-inline:16px}
  .kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .grid2{grid-template-columns:1fr}
  .phone{height:640px}
}
@media (prefers-reduced-motion:reduce){*{animation-duration:.01ms!important;animation-iteration-count:1!important;transition:none!important}}

/* ===== v2 additions ===== */
.pswitch{display:flex;gap:3px;background:var(--surface);border:1px solid var(--line);border-radius:999px;padding:3px}
.pswitch button{border:0;background:transparent;border-radius:999px;padding:4px 10px 4px 4px;font-size:12px;font-weight:600;color:var(--muted);display:flex;gap:6px;align-items:center;position:relative}
.pswitch button:hover{color:var(--ink)}
.pswitch button[aria-pressed="true"]{background:var(--teal-soft);color:var(--teal-ink)}
.pswitch .av{width:22px;height:22px;font-size:9.5px}
.pswitch small{font-weight:500;opacity:.75}
.pswitch .ub{position:absolute;top:-5px;right:-3px;background:#25D366;color:#fff;font-size:10px;font-style:normal;font-weight:700;border-radius:999px;min-width:17px;height:17px;display:grid;place-items:center;padding:0 4px;border:2px solid var(--bg)}
.av.ox{background:#7A8597}
.scope{font-size:11.5px;font-weight:600;color:var(--teal-ink);background:var(--teal-soft);border-radius:999px;padding:2px 9px;white-space:nowrap}
.msg.solo{border-bottom-left-radius:8px;border-bottom-right-radius:8px}
.listbtn{display:flex;align-items:center;justify-content:center;gap:7px;border:0;border-top:.5px solid rgba(127,140,150,.3);margin:8px -8px -7px -9px;padding:10px;color:var(--wa-btn-ink);font-weight:500;font-size:14.5px;background:transparent;width:calc(100% + 17px);font-family:var(--f-ios)}
.listbtn:disabled{opacity:.45;cursor:default}
.msg.lst{padding-bottom:7px}
.sheetbk{position:absolute;inset:0;background:rgba(0,0,0,.35);z-index:6;display:flex;align-items:flex-end;animation:fadein .2s ease}
.sheet{background:var(--wa-nav);color:var(--wa-nav-ink);width:100%;border-radius:14px 14px 0 0;padding:8px 0 30px;animation:up .28s cubic-bezier(.2,.8,.2,1);font-family:var(--f-ios)}
.sheet .grab{width:36px;height:5px;border-radius:3px;background:var(--wa-hair);margin:0 auto 8px}
.sheet h4{margin:0 0 6px;text-align:center;font-size:15px;font-weight:600}
.sheet .opt{display:grid;grid-template-columns:1fr auto;gap:1px 10px;align-items:center;padding:9px 18px;border:0;border-top:.5px solid var(--wa-hair);background:transparent;width:100%;text-align:left;color:inherit;font-family:var(--f-ios)}
.sheet .opt b{font-size:15px;font-weight:500}
.sheet .opt small{grid-column:1;font-size:12.5px;color:var(--wa-sub)}
.sheet .opt i{grid-row:1 / span 2;grid-column:2;width:20px;height:20px;border-radius:50%;border:2px solid var(--wa-hair);transition:border .15s}
.sheet .opt.sel i{border:6px solid #25D366}
.sheet .opt:hover{background:rgba(127,140,150,.08)}
.docm{display:flex;gap:10px;align-items:center;background:rgba(0,0,0,.06);border-radius:6px;padding:8px;min-width:210px}
.docm .pdf{width:30px;height:36px;border-radius:3px;background:#E5484D;color:#fff;font-size:9px;font-weight:700;display:grid;place-items:end center;padding-bottom:4px;flex:none}
.docm b{font-size:13.5px;font-weight:500;display:block;word-break:break-all;line-height:17px}
.docm small{font-size:11.5px;color:var(--wa-meta)}
.attach{display:flex;gap:6px;align-items:center;font-size:12.5px;margin-top:6px;color:var(--wa-text);background:rgba(127,140,150,.12);padding:5px 8px;border-radius:6px}
.stagecount{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;padding:12px 14px 14px}
.stagecount button{border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:8px;text-align:left;font:inherit;color:inherit;display:grid;gap:1px;min-width:0}
.stagecount button:hover{border-color:var(--teal)}
.stagecount b{font-size:20px;font-weight:600;font-variant-numeric:tabular-nums}
.stagecount span{font-size:11px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.board{display:grid;grid-template-columns:repeat(5,minmax(150px,1fr));gap:10px;overflow-x:auto;padding-bottom:4px}
.bcol{background:var(--surface-2);border:1px solid var(--line);border-radius:10px;padding:8px;display:grid;gap:8px;align-content:start;min-height:120px}
.bcol.poolc{border-style:dashed}
.bcol h3{margin:0;font-size:12px;font-weight:600;display:flex;justify-content:space-between;color:var(--muted);padding:2px 4px}
.bcol h3 span{background:var(--surface);border:1px solid var(--line);border-radius:999px;padding:0 7px;font-size:11px}
.lcard{background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:8px 10px;display:grid;gap:4px;text-align:left;font:inherit;color:inherit;width:100%}
.lcard:hover{border-color:var(--teal)}
.lcard.sel{border-color:var(--teal);box-shadow:0 0 0 2px var(--teal-soft)}
.lcard b{font-size:12.5px;font-weight:600}
.lcard small{color:var(--muted);font-size:11.5px}
.lcard .lf{display:flex;align-items:center;gap:6px;justify-content:space-between}
.lcard .who,.crow .who{display:flex;gap:6px;align-items:center;font-size:12px}
.lcard .av,.crow .av,.chipbtn .av{width:22px;height:22px;font-size:9.5px}
.flashc{animation:flashc 1.8s ease}
@keyframes flashc{0%,45%{box-shadow:0 0 0 2px var(--teal);background:var(--teal-soft)}}
.glowc{box-shadow:0 0 0 2px var(--teal)}
.ldet .ldhead{display:flex;gap:10px;align-items:center;padding:12px 14px}
.stagelbl{display:grid;grid-template-columns:repeat(5,1fr);padding:0 14px 4px;font-size:10.5px;color:var(--muted);gap:4px}
.stagebar{display:grid;grid-template-columns:repeat(5,1fr);gap:4px;padding:0 14px 12px}
.stagebar span{height:6px;border-radius:3px;background:var(--surface-2);border:1px solid var(--line)}
.stagebar span.on{background:var(--teal);border-color:var(--teal)}
.stagebar span.cur{background:var(--ok);border-color:var(--ok)}
.ldkv{display:grid;grid-template-columns:auto 1fr;gap:4px 12px;padding:0 14px 12px;font-size:12.5px}
.ldkv span{color:var(--muted)}
.lsub{margin:0;padding:4px 14px 6px;font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);font-weight:600}
.lhist{list-style:none;margin:0;padding:0 14px 12px}
.lhist li{display:grid;grid-template-columns:72px 1fr;gap:10px;padding:7px 6px;border-top:1px dashed var(--line);font-size:12.5px}
.lhist li .t{color:var(--muted);font-variant-numeric:tabular-nums;font-family:var(--f-mono);font-size:11.5px}
.lhist li small{display:block;color:var(--muted)}
.lhist li.hi{background:var(--teal-soft);border-radius:6px;border-top-color:transparent}
.chips{display:flex;gap:6px;flex-wrap:wrap;padding:0 14px 14px;align-items:center}
.am .chiplbl,.chips .chiplbl{font-size:12px;color:var(--muted);font-weight:600;margin-right:2px}
.chipbtn{border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:3px 10px 3px 3px;font-size:12px;font-weight:600;display:inline-flex;gap:6px;align-items:center;color:var(--ink)}
.chipbtn small{font-weight:500;color:var(--muted)}
.chipbtn:hover{border-color:var(--teal);background:var(--teal-soft)}
.compact{display:grid;gap:10px;padding:10px 14px 14px}
.cgh{font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);font-weight:600;display:flex;gap:6px;align-items:center;margin-bottom:4px}
.cgh span{background:var(--surface-2);border:1px solid var(--line);border-radius:999px;padding:0 6px;letter-spacing:0}
.crow{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:8px;align-items:center;width:100%;text-align:left;font:inherit;color:inherit;border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:6px 8px;margin-top:4px}
.crow:hover,.crow.sel{border-color:var(--teal)}
.crow b{font-size:12.5px;font-weight:600;display:block}
.crow small{font-size:11.5px;color:var(--muted)}
.sc{font-size:11.5px;font-variant-numeric:tabular-nums;font-family:var(--f-mono);white-space:nowrap}
.sc.no{color:var(--muted);font-family:var(--f-body)}
.brow.mine{background:var(--teal-soft);font-weight:600}
.phone-top{display:flex;flex-direction:column;align-items:center;gap:8px}
@media (max-width:820px){.stagecount{grid-template-columns:repeat(3,minmax(0,1fr))}}